Policies

Sales | Service | Warranty

MUS HD undertakes careful measures in ensuring that items bought online at MUS HD carries with it the original seal of product and its product warranties. Whenever you plan to buy any customized watch, jewellery or specially crafted HD lifestyle or diamond jewellery accessories with us, remember that MUS HD only deals with authorized distributors in the area where we operate. We work with reputed retailers and distributors of the world's leading luxury brands. To protect your customer rights, we encourage you to collect enough information about your desired item here at MUS HD in terms of the various aspects such as brand name, model name and series or code number to establish its authenticity. It is noteworthy to know that MUS HD employs the help of experts and professionals in the field of customized jewellery production to provide you with the utmost quality and product performance of every item produced and sold at MUS HD . When you decide to purchase the jewellery and accessory of your choice, always remember that you deserve nothing less than the best!

MUS gives all diamond certificates when you purchase any of our products to ensure authenticity. We also provide photographs of the stages of production from start to finish giving you the full MUS HD Lifestyle experience.

Customer Service

If you any have any inquiries about an item found online with MUS HD, we suggest you send us an email using our online query form found at our Contact Us section. We are happy to be able to assist you in your queries where you can expect a reply within 24 hours from receipt of your query. If you require warranty repairs we request a minimum of six (6) working days from the date of delivery of your item. We request you to be patient when contacting us as we will do our very best to attend to all and any queries and/or request for returns, exchanges or repairs covered by warranty. You may contact us at any one of the phone numbers listed on the Contact Us page of our website or by emailing us at customercare@myurbanswagga.com

Exchange Or Return Policy

MUS HD assures our customers that buyers on our website will receive your merchandise as pictured and as described on our website. If, upon receipt, your placed item is not as pictured and as described, you can return it for a full refund or exchange. When returning an item to MUS HD , it is a requisite that you provide us a proper notification and reasons for the return of a particular item. It is the business policy of MUS HD to thoroughly inspect the returned merchandise ensuring that said merchandise has not been "used" by the buyer. This provides for an "unused condition" of the item where the said item is considered to be free from any scratches or blemishes, not showing any signs of wear or tear, and/or the item has not been sized, resized, altered in any way. The company will not accept any returned merchandise that has been used. Returned merchandise must be received by the company with the item's original documentation, receipts, warranty cards and original packaging. Replacement of returned merchandise is decided upon by the management of MUS HD only after full and careful decision if the item is subject to any factory defects or malfunctions not originating from the seller MUS HD. The buyer will be contacted in this case by the representative of MUS HD

Damage Or Loss Policy

MUS HD is not responsible for any damage or loss to merchandise or its packaging while in transit to our offices. Any damage or loss incurred during shipping for a returned or exchanged item must be recovered from the shipping carrier utilized to send the package. All packages sent back to our offices should be insured, with the carrier used, for the full value of the item to get protection against theft, damage or loss.

Cancellation Policy

Customers wishing to cancel a placed order online must alert us of order cancellations at least 12 hours on confirmation placed on the same day the order was placed online. Kindly do not refuse the delivery of any merchandise as this might result to an uninsured return and a risk of loss or theft for which the company MUS HD will not take responsibility.

Customized Order Policy

Any customized merchandise placed or ordered online will not be covered for refund nor will be eligible for returns. However, in our desire to satisfy all our customers in their purchase with MUS HD the company will permit merchandise exchange or upgrade at the company's discretion.

Special Merchandise / Customized orders shall include: any merchandise that undergoes changes or alterations including, size, color, diameter or style, dial color or dial style, band size or color and shall include models not currently listed on our website.

Product Information

MUS HD makes every attempt to provide our customers the most accurate information and details of our products and merchandise offer as accurately as possible. This however, but does not warrant that the descriptions of our featured merchandise and/or other information mentioned in this site are precise, exact or error-free.

Privacy Policy

MUS HD is the sole owner of the information collected on this site. It is our policy not to share, sell, or provide to third party any information gathered from visitors and subscribers in others ways different from what is disclosed in this statement.

Any information gathered from customers placing an online order or filling up our information details via our newsletter, promotions or offers including contact details, address, billing, shipping and verification information; all these information will be kept strictly confidential and will be used only for activating order, billing and verification purposes only. The contact information that we gather is used to get in touch with the customer whenever there is a difficulty encountered in processing an order. MUS HD will take high precaution to protect our users’ information against misuse, abuse, alteration, loss of your user information. When users submit sensitive information via our website, these details and information are kept securely protected both online and off-line.

Our use of the SSL encryption technology allows us to provide our users full protection of their credit card and other information. Any credit card information gathered during order placement will be retained only as long as necessary to process our users' transaction after which time the credit card number and verification information details are then removed from our server.

Advertising Section

Invitation to advertise in the website.

Customs & Shipping

If you are based outside of the UAE, you may also have to pay import duty or other taxes, fees and charges applied by customs or other authorities in the country of receipt. You must comply with all laws and regulations of the country in which you are receiving the products. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. If you are unsure about whether these charges might apply to your order, you should contact your local tax or customs office for further information.

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